You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

sheppy666's avatar
sheppy666
Helpful | Level 5
2 years ago

Dropbox showing storage full but sync file on my laptop properties shows well below plan max

I received out of storage space messages. I deleted a lot of files and reduced the size of photos. My laptop shows the sync file is less than 1GB but Dropbox web is showing 3.4gb and need to upgrade....
Storage space
  • sheppy666's avatar
    sheppy666
    2 years ago

    Hi

    Thank you for your prompt reply.

     

    I found I had manged to backup my outlook pst file  although it is not part of the sync folder on my laptop.

     

    Ian

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey sheppy666, sorry to hear you're having issues with this.

 

Can you please clarify what exactly is reported in your account's plan tab in regards to your quota?

 

Also, do you see any files or folders taking up space on your homepage and your backups page as well?

 

Let me know what you find and we'll take it from there. 

  • sheppy666's avatar
    sheppy666
    Helpful | Level 5
    2 years ago

    Hi

    Thank you for your prompt reply.

     

    I found I had manged to backup my outlook pst file  although it is not part of the sync folder on my laptop.

     

    Ian

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!