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In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability.
Just confirmed this with DB support (see below). Gutted - been with Dropbox for years and our entire video team flow is based around it đ
\n
>Hi there, I read today that you are scrapping the ability to store the Dropbox folder on external disks, on OSX. I'd like to ask more about this please.
\n
> Hello Jon, and thank you for contacting Dropbox Support. My name is Joseph, and I will be more than happy to look into your request, right away.
\n
That is correct Jon, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage.
>This is a showstopper for us, and will mean we have to move to another service. We have a large distributed team using DB for video work, no way it'll fit within internal drives. Is there a workaround?
\n
\n
> I totally understand and I apologize for the inconvenience. Unfortunately, there is no workaround on this as changing the location of your Dropbox folder is no longer supported by macOS.
>This change doesn't seem to have hit us yet - we're running a variety of machines inc Ventura What will trigger its enforcement? Can we stay on an earlier OS or Dropbox version?
>The updates happening automatically every time the Dropbox app is restarting, for example if your device never restarts it should maintain the older version but we can't guarantee full functionality on older versions of the application.
>So what will happen - if we have a Dropbox folder on an 8TB drive and a tiny internal drive - will it try to clone stuff across and eat up the space? What's the mechanism?
>That's right, it will try to move the content on your internal drive until it has no space and gives you an error.
>Is Smartsync still supported? I.e. will it move stuff to being online only if it won't fit?
>It is, however it is now known as online-only.
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\"While we work to implement a solution, customers who have their Dropbox folder on an external drive will not be migrated to the updated macOS experience.\"
I take that to mean if you have it set up with an external drive already, and don't mess with it, it'll keep working... for now.
But if you - say - try to migrate to a new machine and have to re-set things up, it's going to switch to the new \"internal drive only\" mode. That might (???) explain why Warhen and Peter Proulx are having problems now.
","body@stringLength":"1267","rawBody":"
The wording of the \"pause\" was a big cagey:
\"While we work to implement a solution, customers who have their Dropbox folder on an external drive will not be migrated to the updated macOS experience.\"
I take that to mean if you have it set up with an external drive already, and don't mess with it, it'll keep working... for now.
But if you - say - try to migrate to a new machine and have to re-set things up, it's going to switch to the new \"internal drive only\" mode. That might (???) explain why and are having problems now.
Weâre excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article.
\n
\n
Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
\n
\n
This beta is only available to US-based users
\n
You must be on macOS 15 beta
\n
You must have an external drive that is APFS formatted and encrypted
\n
\n
\n
Please let me know if you have any further questions!
Weâre excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article.
\n
\n
Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
\n
\n
This beta is only available to US-based users
\n
You must be on macOS 15 beta
\n
You must have an external drive that is APFS formatted and encrypted
\n
\n
\n
Please let me know if you have any further questions!
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Didnt I read somewhere that Db is pausing this rollout as the complaints from people like us helped?
Or was I just dreaming?
Im still working ok with the external drive...
","body@stringLength":"190","rawBody":"
Didnt I read somewhere that Db is pausing this rollout as the complaints from people like us helped?
Or was I just dreaming?
Im still working ok with the external drive...
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Dropbox removing external disk support for Mac users","moderationData":{"__ref":"ModerationData:moderation_data:662448"},"body":"
DropBox canceled my account and moved me to basic. I had a support chat asking about resolving this issue. I had stated in the support chat below twice that I wanted a refund âafterâ I found another service to move to. \"( 19:07:37 ) Visitor: Let me move my files to a different service and follow up with a request for a refund.â and again at \"( 19:11:19 ) Visitor: Lousy guidelines Courtney. I will want a refund after moving to a service that will support external drives.\"
DropBox canceled my account and moved me to basic. I had a support chat asking about resolving this issue. I had stated in the support chat below twice that I wanted a refund âafterâ I found another service to move to. \"( 19:07:37 ) Visitor: Let me move my files to a different service and follow up with a request for a refund.â and again at \"( 19:11:19 ) Visitor: Lousy guidelines Courtney. I will want a refund after moving to a service that will support external drives.\"
WTF!
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