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New member | Level 2

2 years ago

Solved

Downloading dropbox contents to an external drive

My late wife had a basic 2GB Dropbox account that she used rarely and un-proficiently. Dropbox has been sending her emails advising that her account is overfilled: it reportedly contains 3.55GB. Dropbox wants her to upgrade, but being dead, she can't, and I'd like to close her account instead -- but I need to extract all her files first, because I don't know what's in there that might be important. Do I have to upgrade her account before I can do anything? I've tried downloading some files from her Dropbox, but nothing seems to happen: I'm not asked where I want them to be put, there's no progress indicator, and I can't find the downloaded files on her computer afterward. I'm not a regular or proficient Dropbox user either, so I'm nonplussed. FYI, this is on a 2022 M1 iMac running OS Ventura 13.4.

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Hannah
2 years ago
Hey Eric Weber, sorry to jump in here.

You can find the steps on how to download files from the Dropbox website here.

You shouldn't have to choose a download location, as the files should be downloaded to the default location for downloads for the browser (usually the Downloads folder).

If it's not working from this browser, and you have login access to the account, make sure to try from a different browser as well, to see if that helps.

3 Replies

Jay
Dropbox Staff
2 years ago
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Hi EricWeber, thanks for bringing this to our attention.

I'm sorry for the situation you're currently experiencing. Are you able to login to the Dropbox account itself on the site?

What happens when you attempt to download entire folders to your computer?

This will help me to assist further!
- Eric Weber
  Explorer | Level 3
  2 years ago
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  Yes, on my wife's iMac when I open the Dropbox web site I am automatically logged in as her (Bobbin [removed]). I haven't been able to download anything, perhaps because I don't know how to do it correctly. What are the steps in downloading a folder? Am I supposed to be able to choose a download location for it, or does it automatically go to the Downloads folder in my wife's User folder, or to some other default location?
  - Hannah
    Dropbox Staff
    2 years ago
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    Hey Eric Weber, sorry to jump in here.
    
    You can find the steps on how to download files from the Dropbox website here.
    
    You shouldn't have to choose a download location, as the files should be downloaded to the default location for downloads for the browser (usually the Downloads folder).
    
    If it's not working from this browser, and you have login access to the account, make sure to try from a different browser as well, to see if that helps.

About View, download, and export

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Hi EricWeber, thanks for bringing this to our attention.

I'm sorry for the situation you're currently experiencing. Are you able to login to the Dropbox account itself on the site?

What happens when you attempt to download entire folders to your computer?

This will help me to assist further!

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Hi , thanks for bringing this to our attention.

I'm sorry for the situation you're currently experiencing. Are you able to login to the Dropbox account itself on the site?

What happens when you attempt to download entire folders to your computer?

This will help me to assist further!

Yes, on my wife's iMac when I open the Dropbox web site I am automatically logged in as her (Bobbin [removed]). I haven't been able to download anything, perhaps because I don't know how to do it correctly. What are the steps in downloading a folder? Am I supposed to be able to choose a download location for it, or does it automatically go to the Downloads folder in my wife's User folder, or to some other default location?

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Hey Eric Weber, sorry to jump in here.

You can find the steps on how to download files from the Dropbox website here.

You shouldn't have to choose a download location, as the files should be downloaded to the default location for downloads for the browser (usually the Downloads folder).

If it's not working from this browser, and you have login access to the account, make sure to try from a different browser as well, to see if that helps.

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Hey , sorry to jump in here.

You can find the steps on how to download files from the Dropbox website here.

You shouldn't have to choose a download location, as the files should be downloaded to the default location for downloads for the browser (usually the Downloads folder).

If it's not working from this browser, and you have login access to the account, make sure to try from a different browser as well, to see if that helps.

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