You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
EricWeber
2 years agoNew member | Level 2
Downloading dropbox contents to an external drive
My late wife had a basic 2GB Dropbox account that she used rarely and un-proficiently. Dropbox has been sending her emails advising that her account is overfilled: it reportedly contains 3.55GB. Drop...
- 2 years ago
Hey Eric Weber, sorry to jump in here.
You can find the steps on how to download files from the Dropbox website here.
You shouldn't have to choose a download location, as the files should be downloaded to the default location for downloads for the browser (usually the Downloads folder).
If it's not working from this browser, and you have login access to the account, make sure to try from a different browser as well, to see if that helps.
Eric Weber
Explorer | Level 3
Yes, on my wife's iMac when I open the Dropbox web site I am automatically logged in as her (Bobbin [removed]). I haven't been able to download anything, perhaps because I don't know how to do it correctly. What are the steps in downloading a folder? Am I supposed to be able to choose a download location for it, or does it automatically go to the Downloads folder in my wife's User folder, or to some other default location?
Hannah
2 years agoDropbox Staff
Hey Eric Weber, sorry to jump in here.
You can find the steps on how to download files from the Dropbox website here.
You shouldn't have to choose a download location, as the files should be downloaded to the default location for downloads for the browser (usually the Downloads folder).
If it's not working from this browser, and you have login access to the account, make sure to try from a different browser as well, to see if that helps.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!