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Forum Discussion

EMASchool's avatar
EMASchool
Explorer | Level 4
7 months ago

Dropbox logging out before completing sync

MacOS 14.4.1 Dropbox (Business) 197.4.7571   Initially Dropbox had got stuck on startup at the 'Connecting Components' stage, which left me unable to access my Downloads and Documents folders as w...
Dropbox Backup
dropbox business
EMASchool's avatar
EMASchool
Explorer | Level 4

Hi Jay, thanks for the response!

I just tried as you suggested, rebooted the computer and then tried to log in to my Business account and it went the same as before. One other thing I noticed was that the Dropbox app seemed to close down and then restart, which must be why it stopped syncing.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Thanks for the info, I'd recommend contacting the support team to see what else they can suggest regarding this matter.

  • EMASchool's avatar
    EMASchool
    Explorer | Level 4
    7 months ago

    Thanks Jay, I have contacted support and it has been escalated up to 'Advanced Support'. I'll check back here when I have a solution in case it can help anyone else.

    • EMASchool's avatar
      EMASchool
      Explorer | Level 4
      7 months ago

      Just an update; support have said that "Dropbox engineers are aware of the issue and are working on a solution as we speak", so it seems like it's an issue with the Mac implementation.

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