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Forum Discussion

HamishL's avatar
HamishL
Helpful | Level 6
2 months ago

Dropbox is saying I have 200 GB of data. I have deleted everything & checked backups across devices

PLEASE HELP
Storage space
  • HamishL's avatar
    HamishL
    26 days ago

    Okay looks like ive been able to resolve the issue, For some reason a shared folder that I had offline was taking up space even though it wasn't on my computer. It was nt letting me delete it but I just then was somehow able to force delete it.

     

    Thanks

HamishL's avatar
HamishL
Helpful | Level 6

 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey HamishL - sorry to hear you're having issues with this.


Could you please clarify what's reported in your plan tab in regards to your account's quota?

 

Thanks!

  • HamishL's avatar
    HamishL
    Helpful | Level 6
    27 days ago

    Yes I have 8GB

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      27 days ago

      A screenshot of your quota breakdown would be very helpful too HamishL 

       

      Apart from that, have you tried signing out from your account through the app's preferences and then back in? 

      • HamishL's avatar
        HamishL
        Helpful | Level 6
        27 days ago

        Can you see the screengrabs above?

         

        And yes have tried signing out and back in

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