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Forum Discussion
Deleted files but shared files are still there
I was notified two days ago that my storage space was full in my Basic account, so I copied some files to a memory stick and then deleted them from my Dropbox; however, my storage is still showing as full with the majority of it being 'shared files.' How can I get rid of these shared files in my storage and free up space? And no, I'm not using the backup feature and have no files in backup.
First I unshared them, then I removed them by transferring them to a memory stick. Once I removed my access from them, the storage automatically updated and showed me that the storage was now being taken up by a regular file and not a shared one.
This was the last thing I could do, so I found myself with no alternative but to upgrade my account and increase the storage that way. The lodge is paying for it, anyway; I was just trying to save them some $$$.
Thanks for the help!
- Megan
Dropbox Staff
Hi Dentsville Masonic Lodge, thanks for posting here!
I'm happy to share this Help Center article, that describes how you can remove your access from shared folders, and therefore free up some of the space in your Dropbox account.
If you need anything else, let me know!
The files themselves have been deleted and are NOT showing up on my Home page; however, when I check my Storage I see that most of the storage is being taken up by 'shared files.' Since the now-deleted files aren't showing up on my home page, I can't remove my access from them.
Any suggestions?
Also, the now-deleted files were shared with others, but BEFORE I deleted them I removed the sharing of all files, so they shouldn't be shared with anyone.
