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Forum Discussion
Deleted files but shared files are still there
I was notified two days ago that my storage space was full in my Basic account, so I copied some files to a memory stick and then deleted them from my Dropbox; however, my storage is still showing as...
First I unshared them, then I removed them by transferring them to a memory stick. Once I removed my access from them, the storage automatically updated and showed me that the storage was now being taken up by a regular file and not a shared one.
This was the last thing I could do, so I found myself with no alternative but to upgrade my account and increase the storage that way. The lodge is paying for it, anyway; I was just trying to save them some $$$.
Thanks for the help!
The files themselves have been deleted and are NOT showing up on my Home page; however, when I check my Storage I see that most of the storage is being taken up by 'shared files.' Since the now-deleted files aren't showing up on my home page, I can't remove my access from them.
Any suggestions?
Also, the now-deleted files were shared with others, but BEFORE I deleted them I removed the sharing of all files, so they shouldn't be shared with anyone.
- Rich
Super User II
Dentsville Masonic Lodge wrote:
... when I check my Storage I see that most of the storage is being taken up by 'shared files.' Since the now-deleted files aren't showing up on my home page, I can't remove my access from them.
You can remove the shared folders from your account using your Share page.
Also, the now-deleted files were shared with others, but BEFORE I deleted them I removed the sharing of all files, so they shouldn't be shared with anyone."Shared Files" in your usage doesn't refer to files you've shared with others. It refers to folders from other people that you've added to your account. You can remove your access to these folders from your Share page.
- Megan
Dropbox Staff
Hi Dentsville Masonic Lodge, when you access your sharing tab, are you able to see the shared folders there?
If so, then you can follow these steps in order to remove yourself from said folders. If you face any issue while trying to do so, let me know.
I checked my Shared Folders, and there aren't any folders or files there that have been shared with my account. Take into consideration that this account was already established by the previous Secretary, who I replaced in January, so I'm not sure what he may have done with the account. And he's not the most helpful person in the world, either, as all questions I've asked to him have gone unanswered. (He's pissed that I'm the Secretary now.)
- Megan
Hi Dentsville Masonic Lodge, could you send me a screenshot of these shared folders when you visit your Home page, with the size of each folder calculated and shown there?
You can calculate them using the info provided here.
I'd also love one more screenshot of your plan page, and the info it shows. Thank you!
