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Jeungmin t.'s avatar
Jeungmin t.
New member | Level 1
9 years ago

Cannot get file larger than 2gb. I'm a Dropbox Pro user!

I'm using Dropbox Pro ([account information removed]), and I really need to get large file (several few gbs files) as soon as possible. (Please refer: [file request link removed]) Since I'm a Dropb...
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Sarah7's avatar
Sarah7
New member | Level 2
8 years ago
Did you ever get an answer to this??? I didn't to my request, have tried several outside apps to no avail, am ready to make full jump to Google Drive.
  • Zed's avatar
    Zed
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hello Sarah,

     

    As Rich suggested, please go to www.dropbox.com/support and submit a ticket request so that our support team can investigate what is causing the issue.

     

    Once you do, please let us know here with the ticket number ID. 

     

    Thank you.

    • g02's avatar
      g02
      New member | Level 2
      6 years ago

      Hello, 

      Any update on this? I see that the file size limits have been removed from the link posted by Jeungmin. So, pro users can not receive files larger than 2gb?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Of course they can g02.

        Are you having any specific issues with our File Requests feature?

        If so, could you provide some additional information or screeenshots of any errors you might be getting that might help our investigation?

        Thanks!

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