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lampis's avatar
lampis
Explorer | Level 4
3 years ago

All files deleted but dropbox still full

Hello,   I have deleted all my regular and shared folders, restarted dropbox on all devices, and unlinked and re-linked my account across all devices—but dropbox STILL complains it's full. Does any...
Quota
Storage space
  • Jay's avatar
    Jay
    3 years ago

    Hi lampis, thanks for bringing this to our attention.

     

    Is it possible that you have enabled any backups on your account?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi lampis, thanks for bringing this to our attention.

 

Is it possible that you have enabled any backups on your account?

 

This will help me to assist further!

lampis's avatar
lampis
Explorer | Level 4
3 years ago

Hi Jay,

 

Indeed, there was a backup there. After deleting it, I regained all of my space — thank you so much for assisting here!

 

Lampis

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Glad to hear you were able to regain your quota! If you need any further assistance in the future, please let us know.

     

    Enjoy your week!

    • Coach MM's avatar
      Coach MM
      Explorer | Level 3
      2 years ago

      This has been a very helpful exchange. I'm experiencing the same problem but I am concerned about deleting a backup of my entire Dropbox. Is "Backup" a new feature of Dropbox? And as a cloud storage provider, aren't backups automatic? 

      Thanks in advance for clearing up my confusion!

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