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Marco Reckless
2 years agoExplorer | Level 4
Account still full, after deleting all my files
Hello I have a basic free account and I have deleted all of my files yet I still have no storage space can anyone assist please?
Explanation provided by Ben, a member of the Dropbox advanced support team.
Why was brisbane able to access the "Marsupial Dropbox" folder owned by mlmdropbox?
"On the 9th of September, the Marsupial DropBox user account moved the Marsupial Dropbox folder into the Glascott Group's shared workspace. This caused it to inherit the permissions of the teams shared workspace, causing brisbane to gain access. I can see you immediately removed access however since this occurred while the computer was performing the sync, it was enough time for the client to recognise access was given and start syncing. Since access was revoked mid-sync, a shared folder conflict was automatically created and moved to your personal folder."
What Ben has discovered and explained is that if a Team folder obtains Everyone access even for as little as a few seconds, such as will happen when a folder moved to the Team space automatically inherits permissions from that Team space, in as little as a few seconds before those permissions are removed another account that normally doesn't have access to that folder can gain access if that other account is in the process of syncing data to a computer when that brief window of access is granted
In the case in question instead of access only lasting for the few seconds access was actually granted the access lasted long enough for 53.9GB of data to be downloaded into the other account and instead of it being removed when the sync process finally after several hours was blocked from further access, the 53.9 GB of data was moved to the accounts personal folder and renamed as a (shared folder conflict) giving the account full ongoing access to all that data with the original owner of the data completely unaware this security breach had happened
Essentially this means that because any folder created in or moved to the Team space is now automatically assigned Everyone access, even if you immediately remove that access and restrict access only to selected users you can never be sure whether someone who was not intended to have access can access the contents of that folder possibly for hours and then retain access to what was incorrectly sync'd as a (shared folder conflict)
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- Nancy
Dropbox Staff
Welcome to the Community, Marco Reckless.
Is there any chance you’ve also enabled computer backup/external drive backup? What does your Backups page report?
Keep me posted.
- Marco RecklessExplorer | Level 4
Hi Nancy i think i says its full but i don't jknow how to access it to clear it
- Jay
Dropbox Staff
Hi Marco Reckless, could you check your quota level on this page and let me know what you see? A screenshot showing this would be great.
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