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Forum Discussion
0 bytes on disk - basic account
On a new Windows 11 laptop, many files are showing as 0 bytes on disk, in both Dropbox and Windows Explorer properties. These are files of all sizes, not just tiny ones. I have only basic account, so...
Try reinstalling Dropbox, and making sure its running: www.dropbox.com/downloading
Rich
Super User II
Super User II
moon_monkey wrote:
On a new Windows 11 laptop, many files are showing as 0 bytes on disk ...
Are the files marked as Available Offline, and do they have a green circle with a check mark on them. If the files are showing as Online-only, they will be 0 bytes on disk.
They're showing as online only, eg cloud icon. The problem is, since I have only a basic account, I have no options to control the online / offline settings on the dropdown menu, so I can't change them. And a basic account is meant to be all offline / local anyway, so I don't know why they have been made offline. It certainly wasn't anything I did, and they have never been made offline before!
- Mark
moon_monkey wrote:
The problem is, since I have only a basic account, I have no options to control the online / offline settings on the dropdown menu, so I can't change them. And a basic account is meant to be all offline / local anyway
That isnt correct. Online only is available to all customers: https://help.dropbox.com/sync/access-files-offline
There is no "Make available offline" option on the menu, for any file or folder, in either Windows File Explorer or Dropbox online. I had assumed that was because it was a basic account, from what I read elsewhere. So, how can I get to that option?
- Mark
Try reinstalling Dropbox, and making sure its running: www.dropbox.com/downloading
