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I attempted to send one share today and got this message. I am on a basic account, what is the issue and how is it resolved?
Hannah
Dropbox Staff
Dropbox StaffNo worries, I just reached out to you, so make sure to check your emails!
I am having the same issue. Was anyone able to find a solution?
- Hannah
- Hi, I have the same problem, and I also couldn’t create a link to share. It only shows something’s wrong when I try to create the link. Please help. Thanks!
Thank you! That would be great. Do you have my email on file? I would prefer not to post it on here.
- WalterHey Saar1329 & TourAlaska, sorry for jumping in here, but I just sent you both an email to investigate further.
Whenever you get the chance, please have a look at your inbox and we'll take it from there.
PS: I used the email addresses that are associated with your profiles here, in our Community. I did everything that I was told to do in the email and the problem is still happening. I replied to the email that was sent to me and it was "routed to an unmonitored inbox". Anything else that I can try to fix this issue or someone that I can reach out to?
Hannah Walter I did everything that I was asked to do in the email that was sent me and it said to reply when I had accomplished all of the steps and the ban on my account would be lifted. I have not heard back from anyone yet though and the ban still exists. Is there someone else I can get ahold of or is this an issue that you would be able to help me fix. Thanks for all of the help.
- WalterHey TourAlaska - thanks for the nudge on this.
I just sent you an email to have a further look internally.
Please take a look at your inbox and we'll take it from there.
