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Forum Discussion
Why do I keep seeing a 'Waiting to upload' message when trying to upload files to Dropbox?
All day i have been trying to upload photos, however there is no upload activity. All i keep seeing on the photos i want to upload is "Waiting to upload". I have tried to upload the photos through my wifi and mobile data but wouldnt work. I have tried to upload different photos but wont work. I am using my iphone to download to dropbox and have turned my phone off/on but wont work. I have deleted my app and downloaded it again but it wont work. I have signed out/in again but wont work.
Can someone please tell me how to make it work!!!!
Hey Stephen - sorry to hear about this.
As a last step, could you please try to clear the cache on your app and then sign out and back into your Dropbox account?
To clear your cache, please follow the steps listed below:
1. Navigate to the “Account” tab
2. Tap the gear icon in the upper-right corner of the screen
3. Select “Clear Cache”Once this is done then please ensure you log out of the Dropbox application one last time and then restart your device and log back in again.
Let me know ifLet me know if you're still stuck with the "waiting to upload" message and I'll reach out via email to your Dropbox associated address so we can work on it together.
Thanks!
PS: I'm assuming that you've already updated your mobile's OS and our mobile application to their latest versions, right?
Mod note: edited to update the instructions [last updated 2022]
- Walter
Dropbox Staff
Hey Stephen - sorry to hear about this.
As a last step, could you please try to clear the cache on your app and then sign out and back into your Dropbox account?
To clear your cache, please follow the steps listed below:
1. Navigate to the “Account” tab
2. Tap the gear icon in the upper-right corner of the screen
3. Select “Clear Cache”Once this is done then please ensure you log out of the Dropbox application one last time and then restart your device and log back in again.
Let me know ifLet me know if you're still stuck with the "waiting to upload" message and I'll reach out via email to your Dropbox associated address so we can work on it together.
Thanks!
PS: I'm assuming that you've already updated your mobile's OS and our mobile application to their latest versions, right?
Mod note: edited to update the instructions [last updated 2022]
Hello Walter,
I had the same problem as Stephen but for a video.
I tried the 3 steps listed above but problem persist.
The video is only 16 Mo, exported with Resolve in AAC 192 Kb/s audio and H.264 codec (5000 Kb/s).
When exporting, it's loading endlessly.
Looks like a deadend, I need help to solve this.
Wouldn't expect that exporting a 25 sec video to instagram would be so difficult !
- Walter
Hi Sam-htg - how are you today?
I'm sorry to hear you're having issues with exporting this specific file to Instagram; have you tried renaming it and exporting anew or exporting it through your Offline Files tab within our mobile app?
Can you also restart your mobile device and/or try another network or over cellular data if no wifi is available and let me know if you're still getting the same results?
Another thing to check here is if you're running the most up to date version of our mobile app and your mobile's OS so please check for any pending updates (and apply them) too.
Let me know what you find and we'll take it from there.
Everything is back working now. Thank you Walter
- Walter
Glad to hear this worked Stephen!
If you ever stumble upon a Dropbox question or any issue arises, please let us know.
In the meantime, thanks for using Dropbox and enjoy the rest of your day!
My iPhone does the same. Until now clearing the cache (which is very frustrating to do 10 times a day) solved it, now nothing works. From Photos app I can upload instantly, but only one by one. When I select more than one picture the option to save to dropbox disappears.
- Hi! I am experiencing the same problem at the moment (since yesterday). I have tried clearing my cache, signing out of dropbox, and restarting my iphone, again and again. I have good internet connection at home. Still, not working. I am unable to upload my photos now. Please help.
