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Forum Discussion
Why do I keep seeing a 'Waiting to upload' message when trying to upload files to Dropbox?
All day i have been trying to upload photos, however there is no upload activity. All i keep seeing on the photos i want to upload is "Waiting to upload". I have tried to upload the photos through my...
Hey Stephen - sorry to hear about this.
As a last step, could you please try to clear the cache on your app and then sign out and back into your Dropbox account?
To clear your cache, please follow the steps listed below:
1. Navigate to the “Account” tab
2. Tap the gear icon in the upper-right corner of the screen
3. Select “Clear Cache”Once this is done then please ensure you log out of the Dropbox application one last time and then restart your device and log back in again.
Let me know ifLet me know if you're still stuck with the "waiting to upload" message and I'll reach out via email to your Dropbox associated address so we can work on it together.
Thanks!
PS: I'm assuming that you've already updated your mobile's OS and our mobile application to their latest versions, right?
Mod note: edited to update the instructions [last updated 2022]
Walter
Dropbox Staff
Dropbox StaffHey Stephen - sorry to hear about this.
As a last step, could you please try to clear the cache on your app and then sign out and back into your Dropbox account?
To clear your cache, please follow the steps listed below:
1. Navigate to the “Account” tab
2. Tap the gear icon in the upper-right corner of the screen
3. Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application one last time and then restart your device and log back in again.
Let me know ifLet me know if you're still stuck with the "waiting to upload" message and I'll reach out via email to your Dropbox associated address so we can work on it together.
Thanks!
PS: I'm assuming that you've already updated your mobile's OS and our mobile application to their latest versions, right?
Mod note: edited to update the instructions [last updated 2022]
My iPhone does the same. Until now clearing the cache (which is very frustrating to do 10 times a day) solved it, now nothing works. From Photos app I can upload instantly, but only one by one. When I select more than one picture the option to save to dropbox disappears.
