You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
where have all my photos gone?
I'm not sure what's happened and I'm really frustrated. I got a new phone a few weeks ago, downloaded Dropbox and set it up so my photos would upload automatically from my phone to Dropbox. Not o...
geeveff3 wrote:
I realized I was out of space so I've upgraded my account but I'm still unable to access any of my old photos.
How can I fix that?So if you are out of space syncing just stops. It doesn't delete anything or remove files it just wont add new stuff. So unless you have actively deleted stuff on Dropbox by upgrading any devices which hadn't uploaded correctly should now start. However, if you have deleted the original files from those devices BEFORE they uploaded you cannot recover via Dropbox - as Dropbox doesn't know they exist
Is there a solution? I have had drop box for nearly a decade and now it’s acting like I’m a new user. What happen? All photos have vanished. I’d like to know how to obtain my photos please.
- Megan
Dropbox Staff
Hey there, PhantomRae, let's jump right into this!
Have you double checked the Deleted files page, and Events page for more info (or the possibility to recover your missing content)?
Finally, do you remember when was the last time you accessed your Dropbox account in the past? Is there any chance that it was more than a year, and the account was deleted due to inactivity at some point?
Let me know what you find, and we'll take it from there!
