You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
where have all my photos gone?
I'm not sure what's happened and I'm really frustrated. I got a new phone a few weeks ago, downloaded Dropbox and set it up so my photos would upload automatically from my phone to Dropbox. Not o...
geeveff3 wrote:
I realized I was out of space so I've upgraded my account but I'm still unable to access any of my old photos.
How can I fix that?So if you are out of space syncing just stops. It doesn't delete anything or remove files it just wont add new stuff. So unless you have actively deleted stuff on Dropbox by upgrading any devices which hadn't uploaded correctly should now start. However, if you have deleted the original files from those devices BEFORE they uploaded you cannot recover via Dropbox - as Dropbox doesn't know they exist
You should contact Dropbox support for advice if your files and photographs vanish from your Dropbox account. By visiting the Dropbox Help Centre and looking through the available choices to file a support ticket or get in touch with their customer care directly, you can get in touch with their support team.
It says I need to update my account to get additional support, but I don't want to sign up for something I've already paid for and then have to fight for a refund.
