You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Sasamen81's avatar
Sasamen81
Explorer | Level 3
2 years ago

When I use the Files app on iOS, the files are converted to an unknown file.

Good morning. When I upload a folder from the file app (iOS) to dropbox, it converts it to an unknown format that cannot be opened (regardless of the contents of the folder). Can you help me? Thank y...
Error Messages
Mobile
Sync
upload
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Sasamen81,

     

    Good news! Our engineering team has investigating this issue, and we will be implementing a fix in a mobile release in the near future. While I can't give an exact timeline, I can update this thread when the new version is released.

     

    Regards,

    Ben

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager

Hi Sasamen81,

 

Thanks for sharing this issue with us. I have passed it along, and the appropriate team is looking into a solution. I will update this thread when I have more information.

 

Regards,

Ben

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Sasamen81,

 

Good news! Our engineering team has investigating this issue, and we will be implementing a fix in a mobile release in the near future. While I can't give an exact timeline, I can update this thread when the new version is released.

 

Regards,

Ben

  • Sasamen81's avatar
    Sasamen81
    Explorer | Level 3
    2 years ago
    Perfect… Thank you very much!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!