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Forum Discussion
When I use the Files app on iOS, the files are converted to an unknown file.
Good morning. When I upload a folder from the file app (iOS) to dropbox, it converts it to an unknown format that cannot be opened (regardless of the contents of the folder). Can you help me? Thank you
- Megan
Dropbox Staff
Hi Sasamen81, welcome to our Community!
Do you notice the same behavior, when you try to upload a single file from the Files app on your iOS, to Dropbox? Is the file converted too?
Also, do you get any specific error during the uploading process, or is the process successful?
Keep me posted, and we'll take it from there!
- Thanks for the reply. No errors when loading the folder. With any type of file (.pdf-.jpg…) I have no problems. I only see the problem when I load a folder (both empty and containing other subfolders or files)
