We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

elias11111's avatar
elias11111
New member | Level 2
2 years ago

When I send a file to the recipient he can't open it

I have a dropbox In the past, I simply dragged the file from the application to email and sent it to all kinds of recipients and they all managed to open the files. Today when I do the same action ...
Dropbox Plus
Error Messages
Share
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

HI there elias11111, sorry to hear you're having issues with this.

 

Could you please send us a screenshot of the exact error the recipients of your shared files are getting so that we can make sure we're on the same page?

 

If you follow these steps, do the shared links work for you normally?

 

Let us know more and we'll take it from there. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!