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elias11111's avatar
elias11111
New member | Level 2
2 years ago

When I send a file to the recipient he can't open it

I have a dropbox In the past, I simply dragged the file from the application to email and sent it to all kinds of recipients and they all managed to open the files. Today when I do the same action ...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

HI there elias11111, sorry to hear you're having issues with this.

 

Could you please send us a screenshot of the exact error the recipients of your shared files are getting so that we can make sure we're on the same page?

 

If you follow these steps, do the shared links work for you normally?

 

Let us know more and we'll take it from there. 

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