You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Howard G.2
9 years agoNew member | Level 1
What does it mean when there's a red X on a file icon rather than a green tick?
- 6 years ago
A red X on a file or folder indicates a problem with that file or folder. A red X on the Dropbox icon could mean the same, or something else entirely. You need to hover your cursor over the Dropbox icon in your system tray (Windows) or menu bar (Mac) and see what Dropbox is reporting.
The Bad Files Check page is currently down. Dropbox is aware and working on the issue. There is no ETA at this time.
Mark
Super User II
As said, it means their is an error with that file.
aSherlock
7 years agoNew member | Level 2
Oh really? That helped a lot!
- Rich7 years agoSuper User II
Mark already explained how to see what that error is.
Mouse over the Dropbox icon on your status bar and see what it says.He's talking about the Dropbox application icon in your system tray (Windows) or menu bar (Mac). NOT the Dropbox folder.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!