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Explorer | Level 4

9 days ago

Solved

Upload versus back-up?

I know the difference between uploading a file and backing up one. But....when I upload a folder from my desktop into Dropbox it is still present on my desktop. The same is true when I backup a folder. This makes me wonder about the difference between the two.

Computer Backup

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Dropbox Plus

Zed
8 years ago
Hi djfrankief,

Let' s check on some things together:

1) Make sure you have configured your Antivirus/Firewall software to allow Dropbox to run.

2) Make sure you are not running a Beta version of the Dropbox app :

1. Log in to www.dropbox.com using your web browser.
2. Click on your name at the top right corner of the page.
3. Click on "Settings".
4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.

3) Check for incompatible file names - You can use Dropbox's "Bad Files Check" webpage here to determine which files are not syncing due to incompatibilities:

4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.

Let me know if you need further help!

Thanks!

3 Replies

Mark
Super User II
9 days ago
The main difference is what you can do with them.

Sync'd folders you can manipulate, edit the files within on other devices, share links to them and work on them on the Dropbox website for example.

Backups are static backups that do update changes BUT not in real time like sync'ing does - and you cannot manipulate / edit things in it. So if you were on a different machine you couldn't go in to a backup to get a single file out to work on for example.
lpvmc
Explorer | Level 4
9 days ago
Thanks a lot.
- T_theresa_A
  Community Manager
  5 days ago
  Hi lpvmc and welcome to the Dropbox Community. I am glad to see you got your question about sharing files and folders answered by our amazing Super User Mark .
  
  If you have any more questions or need tips on how to use Dropbox, feel free to join our Dropbox for Beginners group here in the Community. We share handy how-tos, tips and tricks, and it’s a great place for new users to chat and get comfortable with the platform.
  
  By the way, I'm Theresa, and you’ll see me popping up around the Community 👩‍💻. Feel free to tag me in a thread if you'd like more info or have any questions 😊.
  
  Looking forward to seeing you around.
  
  T 😺 (Dropbox Community Manager)

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The main difference is what you can do with them.

Sync'd folders you can manipulate, edit the files within on other devices, share links to them and work on them on the Dropbox website for example.

Backups are static backups that do update changes BUT not in real time like sync'ing does - and you cannot manipulate / edit things in it. So if you were on a different machine you couldn't go in to a backup to get a single file out to work on for example.

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Thanks a lot.

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Hi lpvmc and welcome to the Dropbox Community. I am glad to see you got your question about sharing files and folders answered by our amazing Super User Mark .

If you have any more questions or need tips on how to use Dropbox, feel free to join our Dropbox for Beginners group here in the Community. We share handy how-tos, tips and tricks, and it’s a great place for new users to chat and get comfortable with the platform.

By the way, I'm Theresa, and you’ll see me popping up around the Community 👩‍💻. Feel free to tag me in a thread if you'd like more info or have any questions 😊.

Looking forward to seeing you around.

T 😺 (Dropbox Community Manager)

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