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Forum Discussion

NeilEvansRocks's avatar
NeilEvansRocks
Helpful | Level 6
2 years ago

Upload Speed Issue

For the last few hours my MacOS client has been having issues uploading: the upload speeds are ludicrously slow to non-existent, the timer swings wildly from a few seconds to hours trying to upload a...
Desktop
Mac
Sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Arielct, if you're having this issue with our desktop app, can you check your preferences, to make sure your upload speed is not limited?

Arielct's avatar
Arielct
Helpful | Level 5
2 years ago

Hi Hanna,

 

 This is my setting

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Arielct, sorry to jump in, but could you update the app's version from this page and let us know if the issue persists?

     

    If it does, you could try rebooting your router too. 

  • Arielct's avatar
    Arielct
    Helpful | Level 5
    2 years ago

    Hi Im using DB v173.4.6706

     

    I still can't use DB for uploads its so slow. I used to have blinding upload now it's dire. I have even have the Fibre provider to but we have isolated it all to just Dropbox issue.

     

    HELP ANYONE ta 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Arielct, you mentioned that you tried to upload content on a different Mac at your office using the same upload speed. 

     

    What was the app's speed then? Can you also attach a screenshot of the app's syncing status at the moment? 

  • Arielct's avatar
    Arielct
    Helpful | Level 5
    2 years ago

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi again, Arielct; thanks for the screenshot.

     

    One more thing to clarify; does this issue only occur at your office, or have you tried to upload a file by connecting to your home WiFi and the same issue persists?

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