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Airycleere 's avatar
Airycleere
Explorer | Level 3
3 years ago

Unexpected error when trying to save directly to Dropbox from email on my iPhone

Hi All,

I’m trying to save direct to Dropbox from email from iPhone and getting the following error “Unexpected error: we encountered an error and could use your help. Please contact support and tell us what you were doing when this error occurred.”

Any help much appreciated

Error Messages
Importing
Mobile
  • Hannah's avatar
    Hannah
    3 years ago

    Sorry for the delay here, Airy.

     

    Can I ask for one more thing? Can you send me a screenshot of the last screen you're in, before the error message comes up?

     

    Because I'm trying to recreate this with my device and it works fine for me, so I want to see if we're missing something.

     

    Thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Airycleere , thanks for bringing this to our attention.

     

    Can you tell where this error is coming from? Dropbox or your email app?

     

    If you can send us a screenshot, it would be really helpful.

     

    Thanks in advance!

    • Airycleere 's avatar
      Airycleere
      Explorer | Level 3
      3 years ago
      Hi Hannah, think it’s coming from Dropbox. Can I send screenshots on this forum? Don’t see the function.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Yes, absolutely! When you click on the "reply" button, you should see a little camera icon right above the reply box, to attach your screenshot.

         

        Thanks!

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