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Forum Discussion

Airycleere 's avatar
Airycleere
Explorer | Level 3
3 years ago

Unexpected error when trying to save directly to Dropbox from email on my iPhone

Hi All, I’m trying to save direct to Dropbox from email from iPhone and getting the following error “Unexpected error: we encountered an error and could use your help. Please contact support and t...
Error Messages
Mobile
  • Hannah's avatar
    Hannah
    3 years ago

    Sorry for the delay here, Airy.

     

    Can I ask for one more thing? Can you send me a screenshot of the last screen you're in, before the error message comes up?

     

    Because I'm trying to recreate this with my device and it works fine for me, so I want to see if we're missing something.

     

    Thanks!

Airycleere 's avatar
Airycleere
Explorer | Level 3
Hi Hannah

It happens with every attachment, even very small sizes.

Any ideas?
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Sorry for the delay here, Airy.

 

Can I ask for one more thing? Can you send me a screenshot of the last screen you're in, before the error message comes up?

 

Because I'm trying to recreate this with my device and it works fine for me, so I want to see if we're missing something.

 

Thanks!

  • Airycleere 's avatar
    Airycleere
    Explorer | Level 3
    3 years ago
    Hi Hannah

    It’s fixed, not sure how but it works fine now
    Thanks for all your help

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