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Airycleere 's avatar
Airycleere
Explorer | Level 3
3 years ago

Unexpected error when trying to save directly to Dropbox from email on my iPhone

Hi All, I’m trying to save direct to Dropbox from email from iPhone and getting the following error “Unexpected error: we encountered an error and could use your help. Please contact support and t...
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  • Hannah's avatar
    Hannah
    3 years ago

    Sorry for the delay here, Airy.

     

    Can I ask for one more thing? Can you send me a screenshot of the last screen you're in, before the error message comes up?

     

    Because I'm trying to recreate this with my device and it works fine for me, so I want to see if we're missing something.

     

    Thanks!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Airycleere , thanks for bringing this to our attention.

 

Can you tell where this error is coming from? Dropbox or your email app?

 

If you can send us a screenshot, it would be really helpful.

 

Thanks in advance!

Airycleere 's avatar
Airycleere
Explorer | Level 3
3 years ago
Hi Hannah, think it’s coming from Dropbox. Can I send screenshots on this forum? Don’t see the function.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Yes, absolutely! When you click on the "reply" button, you should see a little camera icon right above the reply box, to attach your screenshot.

     

    Thanks!

    • Airycleere 's avatar
      Airycleere
      Explorer | Level 3
      3 years ago

       

      Hi Hannah 

      Please see screenshot attached

       

      regards

       

      Airy 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the screenshot, Airy!

         

        I'm not entirely sure it's coming from Dropbox, though, so would you mind guiding me through the steps you're following up until you encounter this error?

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