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Airycleere 's avatar
Airycleere
Explorer | Level 3
3 years ago

Unexpected error when trying to save directly to Dropbox from email on my iPhone

Hi All, I’m trying to save direct to Dropbox from email from iPhone and getting the following error “Unexpected error: we encountered an error and could use your help. Please contact support and t...
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  • Hannah's avatar
    Hannah
    3 years ago

    Sorry for the delay here, Airy.

     

    Can I ask for one more thing? Can you send me a screenshot of the last screen you're in, before the error message comes up?

     

    Because I'm trying to recreate this with my device and it works fine for me, so I want to see if we're missing something.

     

    Thanks!

Airycleere 's avatar
Airycleere
Explorer | Level 3
Hi Hannah, think it’s coming from Dropbox. Can I send screenshots on this forum? Don’t see the function.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Yes, absolutely! When you click on the "reply" button, you should see a little camera icon right above the reply box, to attach your screenshot.

 

Thanks!

  • Airycleere 's avatar
    Airycleere
    Explorer | Level 3
    3 years ago

     

    Hi Hannah 

    Please see screenshot attached

     

    regards

     

    Airy 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the screenshot, Airy!

       

      I'm not entirely sure it's coming from Dropbox, though, so would you mind guiding me through the steps you're following up until you encounter this error?

      • Airycleere 's avatar
        Airycleere
        Explorer | Level 3
        3 years ago
        Hi Hannah, thanks for looking into this.

        I used to be able to open an attachment in gmail and click the download box and then it would ask my if I wanted to save to account or share file via. When I click save to account it then shows my Dropbox box and my one drive . It allows me save into my one drive but when I try save to Dropbox it shows me that error.
        Thanks

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