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Forum Discussion
Unable to "View File" to correct sync problem on Mac
A red exclamation mark appears on my Mac (macOS Somona 14.2.1（23C71）) in the Menubar app for Dropbox.
Clicking this opens a window in which there is a warning "Couldn't sync files - To fix this, vi...
Thanks for posting this here, Darren M.! Let’s look into it.
You mention that you can’t locate these files by clicking on the “View file” option on the desktop app.
Are you able to find them if you open your local Dropbox folder, and search for them in your Finder?
If there's a chance that these are hidden files, then you can press Command + Shift + . (the period key) to show them in your Finder.
Finally, you can also use the search bar on www.dropbox.com to see if something shows there.
Let me know if that helps at all, and if you can find them now.
Nancy
Dropbox Staff
Dropbox StaffThanks for posting this here, Darren M.! Let’s look into it.
You mention that you can’t locate these files by clicking on the “View file” option on the desktop app.
Are you able to find them if you open your local Dropbox folder, and search for them in your Finder?
If there's a chance that these are hidden files, then you can press Command + Shift + . (the period key) to show them in your Finder.
Finally, you can also use the search bar on www.dropbox.com to see if something shows there.
Let me know if that helps at all, and if you can find them now.
Thanks so much for your guidance Nancy .
I first tried searching my Dropbox directory on my Mac after displaying hidden files. This did not work.
However, when I tried doing the same search in the Dropbox.com web browser, I found the problem files, and deleted them, and the issue now is fixed (fingers crossed). (I had tried the same search in Dropbox.com earlier in the day and found nothing then. This time I was able to find all the files.)
This issue is very strange as it was files I had in Dropbox for many years. I wonder what triggered this? The files belonged to several different application .dmg files that I kept in Dropbox for future installation. Fortunately, I do not need the particular applications and was able to delete them.
- Nancy
Glad to hear you were able to find them, and the issue’s resolved!
Regarding your last question, it’s hard to tell why this happened now to be honest.
If you face any similar issues again though, please let us know, and we’ll be happy to investigate this further.
I have exactly the same issue as Darren but on MacOS Ventura. I deleted the file (a .txt file cheatsheet with bash commands) and emptied the bin but the red exclamation mark and the message are still displayed.
Is there any way to fix this?
