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Forum Discussion

busyinla's avatar
busyinla
New member | Level 2
3 years ago

Unable to stop popup asking me to back up thumb drives

Whenever I plug in a USB thumb drive to my PC, Dropbox asks me if I want to back it up. I NEVER want to back it up.  The instructions I found said to go to my settings and select the BACKUP tab, whic...
Desktop
Dropbox Basic
Sync
  • Hannah's avatar
    Hannah
    3 years ago
    Hey busyinla, welcome to the Dropbox Community.

    The option to disable this pop-up, can be found in the Dropbox application preferences, not the online settings.

    You'll find the preferences after clicking on the Dropbox icon in your system tray.

    Let me know how it goes!
philipjhunt's avatar
philipjhunt
Explorer | Level 4

When I go to Manage Backups I just get the option to start a backup, not to stop the prompts. I just want to stop Dropbox from asking me if I want to backup the USB drive EVERY time I plug one in. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi philipjhunt, in the Preferences in the Dropbox desktop application, on the Backups tab, there should be a checkbox for external drive backups. This is before you click the option to manage backups.

 

Is the checkbox ticked or empty?

  • philipjhunt's avatar
    philipjhunt
    Explorer | Level 4
    2 years ago

    It's not ticked now. Thanks. Too easy when you know how.

    • SteveRMann's avatar
      SteveRMann
      Explorer | Level 3
      2 years ago

      You said: " there should be a checkbox for external drive backups"

       

      And a few weeks later it's checked again.

       

      THIS SHOULD BE AN OPT-IN option. Not opt out.  Especially when a few weeks later, it gets turned on again all by itself.

       

      I NEVER, EVER, FOR ANY DEVICE, AT ANY TIME want to see this prompt again.

      What part of NEVER, and FOR ANY DEVICE don't you get?

       

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi SteveRMann,

         

        Your settings should stay the same unless you sign out and sign back in. Signing out and back in resets your settings in Desktop preferences. You should be able to prevent your backup preferences from resetting by staying signed in.

         

        If this isn't the case, and you're staying signed in but seeing your Desktop preferences reset, let me know and I will pass that information onto the appropriate team for a deeper look.

         

        Regards,

        Ben

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