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Forum Discussion

busyinla's avatar
busyinla
New member | Level 2
3 years ago

Unable to stop popup asking me to back up thumb drives

Whenever I plug in a USB thumb drive to my PC, Dropbox asks me if I want to back it up. I NEVER want to back it up.  The instructions I found said to go to my settings and select the BACKUP tab, whic...
Desktop
Dropbox Basic
Sync
  • Hannah's avatar
    Hannah
    3 years ago
    Hey busyinla, welcome to the Dropbox Community.

    The option to disable this pop-up, can be found in the Dropbox application preferences, not the online settings.

    You'll find the preferences after clicking on the Dropbox icon in your system tray.

    Let me know how it goes!
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hey busyinla, welcome to the Dropbox Community.

The option to disable this pop-up, can be found in the Dropbox application preferences, not the online settings.

You'll find the preferences after clicking on the Dropbox icon in your system tray.

Let me know how it goes!
  • busyinla's avatar
    busyinla
    New member | Level 2
    3 years ago

    Thank you! I didn't realize that there were settings there as well as the online one.  Seems to have solved the issue!

  • RamiGraFX's avatar
    RamiGraFX
    New member | Level 2
    2 years ago

    Hi, I have the same problem. Click with the left or right button and get the same response. Get a list of recent backups, but no preferences to be found.All there is to be seen are 2 tabs    sync and backups and  activity,  plus 5 icons across the top. NO PREFERENCES IN VIEW

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey RamiGraFX, once you click on the Dropbox icon, you'll need to click on your initials/profile pic to see the 'preferences' option.

       

      Let me know if that's not what you see on your end!

  • philipjhunt's avatar
    philipjhunt
    Explorer | Level 4
    2 years ago

    When I go to Manage Backups I just get the option to start a backup, not to stop the prompts. I just want to stop Dropbox from asking me if I want to backup the USB drive EVERY time I plug one in. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi philipjhunt, in the Preferences in the Dropbox desktop application, on the Backups tab, there should be a checkbox for external drive backups. This is before you click the option to manage backups.

       

      Is the checkbox ticked or empty?

      • philipjhunt's avatar
        philipjhunt
        Explorer | Level 4
        2 years ago

        It's not ticked now. Thanks. Too easy when you know how.

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