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Psyber's avatar
Psyber
Helpful | Level 5
5 years ago

Unable to save to Dropbox Folder: No Permission

1) When i am trying to save my file (any file) it opens Save as Dialog. 2) And when I try to save it into the dropbox folder, it states "You don't have permission to save in this location. Contact t...
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Error Messages
  • Psyber's avatar
    Psyber
    5 years ago

    Hello, Walter > For some reason, I can save it into my dropbox folder now. Thanks for the offer of help. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi Psyber; welcome to our Community!

 

Can you please go through the exact steps you take that result in this error so I can investigate?

 

Also, do you get the same error if you copy or move the file in your Dropbox folder?

 

Could you perhaps try uploading it through our website directly and let me know how it goes too?

 

Thanks!

  • Psyber's avatar
    Psyber
    Helpful | Level 5
    5 years ago

    Hello, Walter > For some reason, I can save it into my dropbox folder now. Thanks for the offer of help. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Glad to hear it's sorted now Psyber. 

       

      See you around the Community! 

  • Psyber's avatar
    Psyber
    Helpful | Level 5
    5 years ago

    Hi Walter,

    The exact steps would be:

    1. Essentially, any steps to save a file in the dropbox folder. I could be downloading and when the 'save as' dialog box pops up (as in attachment picture), and I go to the dropbox folder in the computer and press 'save', that command comes up. I can access any document in the file, but if I make any changes and try to save, the pop-up will appear again.

    2. Yes, I get the same error if I try to move a folder / file. I can access the file, open it but if I make any edits, I cannot save it. The same pop-up appears.

     

    3. I can upload documents to the dropbox website. I have resorted to doing this ie save on my desktop, upload to the website and it appears/sync in the dropbox folder as well.

    Thank you for your help.

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