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Forum Discussion
Unable to access a folder I created
5 years ago I created a folder in Dropbox and have been the owner ever since. Two weeks ago, I went to add a new member to the folder and was told I no longer have permission to perform this action....
Walter
Dropbox Staff
Dropbox StaffHey aasedler - thanks for bringing this to our attention.
Could you have a look at your events page and let me know what you find in regards to this specific shared folder?
Do you see it listed in your sharing tab perhaps?
If you or the owner of the folder reached out to our support team for assistance about this, please let us know the ticket ID so that we can look it up in our system as well.
Thanks!
Thanks for your reply. There is a whole list of items on the event page that I did not do. In fact, I was not even at my computer at that time. The list includes joining the folder (which I actually created over 5 years ago, removing my own access and adding my access multiple times. I did not perform any of these actions. I have been the owner and manager of this folder since I created it and I am unsure why it says I have done these actions.
The folder has always been listed in my sharing tab, as it is a folder that is shared with my sales reps. However, they do not have permission to edit the folder, only to view and download. The person who is now listed as the owner, also did not have prior access to the folder until it was moved into her folder. There is NO RECORD of this move in the events page or the folder activity, yet it happened and that is what she is being told triggered her to automatically become the owner. Supposedly, someone moved the folder into her folder. But where is the record of that? I see nothing to indicate that change, when or who did that. And there is no way to fix it since she has been working on it for a week. I will try to get the support ticket number and reply once I have that.
Alison
- Nancy
aasedler, if you’re seeing actions you didn’t take on your end, is there any chance someone else could’ve gained access to your Dropbox account instead? In general, the ownership of a shared folder can only be moved to another user by the current owner, so this is quite bizarre.
We’ll be here, once you have the ticket number.
Hello,
I don't have the ticket number because the other person was on a chat and did not save the number. But this person is not in my organization and could not even have had access to the file to move it into her folder. In fact, she did not know the file even existed. She has a premium account and was able to get help to move the folder out of her folder and back into my Dropbox. However, she removed herself as the owner on her end before doing that, but in my account she is still listed as the owner and I am unable to change it. She can no longer see the folder, so she cannot change it and I am still denied the rights to add memebers to my own folder.
Furthermore, regardless of who did it, SOMEONE moved the folder to her folder to create the problem in the first place and there is no record of this movement at all in either the folder activity or the events log on either of our accounts. So how did this happen? And why is the activity of our Dropbox not being logged?
Also, the events log has multiple entries stating that i joined the folder and removed access for myself, which I did not do. I CREATED the folder over 5 years ago, and I am the owner of the folder. There are also two other entries by people within my organization stating that they removed their own access and they did not do this at all. These entries were on 11/29.
At this point, I need to have [removed] removed from this folder, deleted as owner and I need the ownership back it my name as it has been since i created the folder. And I would like Dropbox to show me the log of when and where and who moved the folder, because, as I stated there is no appropriate log of the folder activity at Dropbox.
Please let me know how this problem can be resolved so I can access my own information.
- Hannah
Hey aasedler, the person that somehow became the owner of the folder and reached out to our support team, would have received an email with the chat transcript and a ticket number to the address associated with their account.
Furthermore, a workaround to this would be to create a new copy of the original folder in your account.
This would make you the owner of the new folder and you can then go ahead and share it with the people you need and delete the original.
