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Julia77's avatar
Julia77
Explorer | Level 4
3 years ago

"This preference change link is for another account"

Dear Dropbox support,   I am experiencing a weird problem: I don't work for my former employer anymore and they gave me access to a couple of folders to my private mail adress before I joined the...
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  • Walter's avatar
    Walter
    3 years ago

    Hey Julia77, sorry to jump in here. 

     

    Can you please take a look at your account's settings online and let us know if it's an exact match to the email address you're receiving those emails?

     

    Also, in your screenshot it seems that you're navigating your Recents page. Could you check your sharing tab on this page as well?

     

    On a side note, have you tried clearing your browser's cache or another browser at all since you first noticed this?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Julia77, sorry to jump in here. 

 

Can you please take a look at your account's settings online and let us know if it's an exact match to the email address you're receiving those emails?

 

Also, in your screenshot it seems that you're navigating your Recents page. Could you check your sharing tab on this page as well?

 

On a side note, have you tried clearing your browser's cache or another browser at all since you first noticed this?

  • Julia77's avatar
    Julia77
    Explorer | Level 4
    3 years ago

    HI Walter ,

     

    I tried it now with Safari Browser and it worked! 🙂

     

    Many thanks,

    Julia

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Happy to hear that, Julia77! 

       

      If you need anything else, don't hesitate to let us know! 

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