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Forum Discussion
"This preference change link is for another account"
Dear Dropbox support,
I am experiencing a weird problem: I don't work for my former employer anymore and they gave me access to a couple of folders to my private mail adress before I joined the...
Hey Julia77, sorry to jump in here.
Can you please take a look at your account's settings online and let us know if it's an exact match to the email address you're receiving those emails?
Also, in your screenshot it seems that you're navigating your Recents page. Could you check your sharing tab on this page as well?
On a side note, have you tried clearing your browser's cache or another browser at all since you first noticed this?
Megan
Dropbox Staff
Dropbox StaffHi Julia77, I'd be happy to help!
When you try to unsubscribe from receiving the notifications, do you get the error message that you mentioned? Can you send me a screenshot of the error message, please?
You mentioned there are no shared folders or files anymore, can I ask if you see any content, when checking into your account's sharing tab? If you do, can you try following these steps (if you haven't already) and let me know if you come across any error messages?
Thanks a bunch!
Hi Megan,
Thanks for your answer. In the sharing tab there is only one shared folder called "Familisch" which one of my family members shared with me. So I cannot take the steps that are mentions in the post.
TRC Group is my former employer.
Regards
Julia- Walter
Hey Julia77, sorry to jump in here.
Can you please take a look at your account's settings online and let us know if it's an exact match to the email address you're receiving those emails?
Also, in your screenshot it seems that you're navigating your Recents page. Could you check your sharing tab on this page as well?
On a side note, have you tried clearing your browser's cache or another browser at all since you first noticed this?
