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GREG BARTON's avatar
GREG BARTON
New member | Level 2
14 days ago

"This file requeste has been closed, deleted, or never existed" error after restoring the account.

HAD OUR ACCOUNT HACKED, THEN RECOVERED.  THE LINKS FOR THE FILE REQUESTS SINCE THEN HAVE NOT WORKED
Account Access
Error Messages
File requests
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
14 days ago
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Thanks for your post here, GREG BARTON. 

Was your Dropbox account restored after contacting our support team, by any chance? If yes, can you please send me the ticket number from your convo with them? 

Feel free to send me a screenshot of any errors you're receiving, too.

Let me know more details.

GREG BARTON's avatar
GREG BARTON
New member | Level 2
14 days ago
Copy LinkReport

https://www.dropbox.com/request/Q4a0GevyOGtuUoTNNrxs

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Thanks for your post here, GREG BARTON. 

\n

Was your Dropbox account restored after contacting our support team, by any chance? If yes, can you please send me the ticket number from your convo with them? 

\n

Feel free to send me a screenshot of any errors you're receiving, too.

\n

Let me know more details.

","body@stringLength":"529","rawBody":"

Thanks for your post here, . 

\n

Was your Dropbox account restored after contacting our support team, by any chance? If yes, can you please send me the ticket number from your convo with them? 

\n

Feel free to send me a screenshot of any errors you're receiving, too.

\n

Let me know more details.

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