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DB_IG's avatar
DB_IG
Helpful | Level 6
2 years ago

There was a problem completing this request on https://www.dropbox.com/share/links

Hi,   I am facing an issue where I am seeing "There was a problem completing this request" when visiting https://www.dropbox.com/share/links. Looking at the dev tools, I noticed that loading the pa...
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  • DB_IG's avatar
    DB_IG
    2 years ago

    I can confirm that this has now been resolved offline.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey DB_IG, sorry to jump in, but just to check, are you seeing the same thing, when you're connected to a different network?

DB_IG's avatar
DB_IG
Helpful | Level 6
2 years ago

Hi, yes, this happens on other networks too. This is because the Dropbox website itself is generating too many (and unneeded) requests to list_shared_links in a short period of time, hence causing the 429 with an error message of too_many_requests. This is unfortunately not a configuration issue on my side, but a bug that a Dropbox engineer would need to fix for https://www.dropbox.com/share/links.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update, DB_IG.

     

    Can you also make sure to clear your browser's cache and to make sure that you have the latest version of Firefox installed (115.0.3)? 

    • DB_IG's avatar
      DB_IG
      Helpful | Level 6
      2 years ago

      Hi, I have cleared my cache several times, and am on the latest version of Firefox (which is actually 116.0 as of today).

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        I see, thanks for that, DB_IG.

         

        Is it okay to send you an email, so we can investigate this further?

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