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Forum Discussion
"The operation can’t be completed because the original item for “Desktop” can’t be found."
I stoped Dropbox plan and after that, I can't found Desktop, Download, Documents on my MacBook. and So I re-joined dropbox plan and then I tried to back up, but it still can't because of permission issues. to do that, I need to open that folder on my MacBook, but I can't. Because they are missing. all missing Desktop, Download, Documents. So I can't give permission to try to backup from Dropbox, so I can't back up my Desktop, Download, Documents
my Desktop, Downloads, and Documents folders are missing from my device after i stopped dropbox plan
when I tried to open Desktop, Download, Documents on finder, it says The operation can’t be completed because the original item for “Desktop” can’t be found.
so again my Desktop, Downloads, and Documents folders are missing from my device after i stopped dropbox plan and I can't back up from dropbox. Because of permission.
For permission, it says to open the folder. When I tried to back up. But all those folders disappeared.
I can’t screenshot from MacBook because I don’t know where it goes because missing desktop so I did screenshot op iPhone
- Nancy
Dropbox Staff
Hi PHJPHJ12345, and thanks for your post.
Do you mean that you cancelled your Dropbox subscription and the backup folders disappeared? What happened exactly? Can you send over more details on this?
If you go to your Backups page online, can you see your computer folders there? I’d also like a screenshot of what you see on that page.
You can upload your screenshots here by clicking on this icon above your message box (if you don’t see the option, you may need to transfer the screenshots to your computer first and attach them from there):
Ping me when you’re ready.
