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Forum Discussion

PORRITA's avatar
PORRITA
Explorer | Level 3
3 months ago

The device is blocked when connecting iPhone with my PC.

When I connect my iPhone to the PC the synchronization doesn't start and I get this message "The device is blocked Dropbox could not import photos because Apple iPhone may be blocked. Unlock it and ...
Desktop
Mobile
Sync
upload
PORRITA's avatar
PORRITA
Explorer | Level 3

I tried the method of his colleague Walter but nothing, this doesn't work either! I try and try again but nothing works... among other things I had already previously given the authorization

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Could you reboot your computer, unplug and re-plug the iPhone after restarting it as well and let us know if you still get the same error PORRITA?

 

If you do, we'd appreciate a screenshot too.

  • PORRITA's avatar
    PORRITA
    Explorer | Level 3
    3 months ago

    Good morning Walter, I have tried restarting my PC and iPhone several times... I have also tried pairing them several times but nothing seems to work...
    It may be that it does this because my iPhone doesn't have much internal space to 'turn'

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      When you say internal space, could you clarify what you mean exactly PORRITA?

       

      Have you tried getting in touch with our support team directly about this by the way? They'd be better equipped to help further with account and device specific information. 

      • PORRITA's avatar
        PORRITA
        Explorer | Level 3
        3 months ago

        126,81 GB of 128 GB in use

        What do you mean by the support team? Where should I write/call specifically

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