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RTurn's avatar
RTurn
Helpful | Level 5
3 years ago

syncing problem

Dropbox will not sync from macbook air to imac but will from imac to laptop

  • Problem solved. I was expecting that a document I corrected in laptop would be updated in the file on my mac; the dose not happen. This file in this case was a spreadsheet and when updated on MB it appeared on my mac under "spreadsheets" NOT the original file. Things were updated.

    Sorry. Might be a solution for someone else's problem. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Hi RTurn 

     

    Have you checked its running on the Macbook Air? A reinstall may help: www.dropbox.com/downloading 

     

    If it is running what does it say if you mouse over its icon on the status bar?

    • RTurn's avatar
      RTurn
      Helpful | Level 5

      Reloading software did not resolve issue. When hovering over icon it says that DB is up to date.   There were a  couple of You Tube videos on fixing the  same problem but I was unable to follow them. On my "old" former device, DB on my second device was not "active", i.e. could not enter data. This time I can enter data on the mac book device but it does not sync. 

      Is there any way I can "force" a sync while on my laptop after I enter data? Are there any device settings that need to be turned on for the laptop to sync?

      I have spent hours trying to resolve this issue with no luck. Very frustrating. 

      • RTurn's avatar
        RTurn
        Helpful | Level 5

        Problem solved. I was expecting that a document I corrected in laptop would be updated in the file on my mac; the dose not happen. This file in this case was a spreadsheet and when updated on MB it appeared on my mac under "spreadsheets" NOT the original file. Things were updated.

        Sorry. Might be a solution for someone else's problem. 

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