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Yvette281's avatar
Yvette281
New member | Level 2
2 years ago

synchronising shared folder does not work

I work in a shared folder which is fine online. Synchronising this folder to my laptop doesn't work, despite the selective synchronisation settings. How to solve?

Desktop
Share
Shared Folders
Sync
  • Nancy's avatar
    Nancy
    2 years ago

    Welcome aboard our Community, Yvette281!

     

    Does the name of the shared folder you’re unable to sync locally contain any of the characters listed here? Please have a look, and let me know what you find. 

     

    Keep me updated.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Welcome aboard our Community, Yvette281!

     

    Does the name of the shared folder you’re unable to sync locally contain any of the characters listed here? Please have a look, and let me know what you find. 

     

    Keep me updated.

    • Yvette281's avatar
      Yvette281
      New member | Level 2
      2 years ago

      Thank you Nancy, this solved my problem! There was a | in de folder name. After removing this the folder now appears in my navigator on my laptop

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Glad to hear that worked! 

         

        If you need something else, I’ll be around the Community.

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