You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dompac's avatar
dompac
Explorer | Level 3
3 years ago

backup not synchronising

Since having installed the new version of dropbox on my mac, the backup does not work properly.

Before I would write a new file and straight away it would be available on my other computer and ipad.

Now nothing happens.

I use dropbox to be able to use my files on different support. Now for this dropbox becomes useless.

What could I do to fix it?

I have Quit dropbox from the top of the computer, shutdown the computer and restarted dropbox, but that does not give any results. Still the synchronisation in backup does not happen.

Has said with the version before the last one I had no problem.

desktop
Dropbox Backup
sync
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for the update, dompac.

     

    Would you mind giving us the ticket number for your communication with our support team, so we can have a look at it?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    What does Dropbox say when it is running if you mouse over its icon on the status bar?

    • dompac's avatar
      dompac
      Explorer | Level 3
      3 years ago

      Thanks for replying Mark

      Just says syncing and at the bottom that it is updating files, but nothing happens.

      The strange thing is that anything in the dropbox folder synchronises without problem, it's just the backup synchronising 
      I wonder if it is not a software problem in this new version 159 4 5870

      I had no problem before with the previous version

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey dompac, thanks for bringing this to our attention. 

         

        Can you let me know the exact version of your OS?

         

        Also if you click on the Dropbox icon in your menu bar, then on your initials and then on "view sync issues", do you see anything there?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!