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Forum Discussion

Starski's avatar
Starski
Explorer | Level 4
3 years ago

Synchronisation issue

I use dropbox since years on 3 devices (PC, laptop and mobile app). I work mostly on my PC. Since a while (almost 6 months) synchronisation does not work properly. Mobile app does partially work (ver...
Desktop
Mobile
Sync
Web
  • Walter's avatar
    Walter
    3 years ago

    Have you made sure that the desktop app is running and syncing your changes normally Starski? 

     

    Is it up to date in your taskbar or still syncing perhaps? 

Starski's avatar
Starski
Explorer | Level 4

Hi Walter

 

thank you for your answer.

 

Today I updated document "Eigenheim Cost Split". I deleted the version fom 18.09. and renamed the other one (previously with conflict name). This update was done more than 2 hours ago.

 

 

 

Online the old strucutre is still not updated. The old file is not deleted and the renaming did not take place.

 

The mobile version shows the same data as the online version. So I guess the dropbox from my PC does not synchronize and upload.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Have you made sure that the desktop app is running and syncing your changes normally Starski? 

 

Is it up to date in your taskbar or still syncing perhaps? 

  • Starski's avatar
    Starski
    Explorer | Level 4
    3 years ago

    Thank you. That solved the issue.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Happy to hear that Starski 

       

      See you around the Community and take care!

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