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Forum Discussion

WendyNield's avatar
WendyNield
Helpful | Level 5
5 years ago

Suddenly, I can't open my online-only Smart Sync files

I have been using Dropbox without issue for years, and Smart Sync seamlessly since December. Suddenly today, when I go to open files from a folder that I have not used in months, I am getting an erro...
Desktop
Error Messages
Selective sync
Sync
  • WendyNield's avatar
    WendyNield
    5 years ago

    Doh! That was the problem! I had forgotten that I was using Smart Sync AND Selective sync. Ok. Is there a way to change the sync status of a folder without going into Dropbox preferences? It seems like there must be an easier way that how I've been doing it.

     

    Thanks!

    Wendy

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi WendyNield; welcome to our Community and happy Friday!

 

You shouldn't be having issues if you ensure that those files are set to 'Local', assuming that you get the Smart Sync options for them.

 

Could it be that you have had these folders selectively un-synced from that computer? 

 

Quoting from the relevant article here, the gray circle with the minus sign may appear on a file or folder when you're using the selective sync feature meaning you've opted not to sync this file or folder on your computer so I'd suggest taking a look at your sync settings through the app's preferences as well. 

 

Let me know what you find Wendy!

  • WendyNield's avatar
    WendyNield
    Helpful | Level 5
    5 years ago

    Doh! That was the problem! I had forgotten that I was using Smart Sync AND Selective sync. Ok. Is there a way to change the sync status of a folder without going into Dropbox preferences? It seems like there must be an easier way that how I've been doing it.

     

    Thanks!

    Wendy

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