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Forum Discussion

Stvno's avatar
Stvno
Explorer | Level 3
12 months ago

Stuck syncing on a file which doesn't exist anymore

My System is Mac Sonoma 14.1.1 and the dropbox stuck on a file which doesn't exist anymore. After I recognised the behaviour I deleted the file of the dropbox but it is sill on the sync mode. What ca...
Delete
Desktop
Sync
  • Megan's avatar
    Megan
    12 months ago

    Hi Stvno, would you mind sending me a couple of screenshots from your files as seen when you access your account on the web, and how the same folder looks locally inside your Dropbox folder? 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Stvno! Hope you’re doing great. 

 

Can you send me a screenshot of your Dropbox app’s current syncing status?

 

Did you remove this file via the Dropbox website, or your desktop app?

 

Also, what’s your Dropbox app’s version?

 

Let me know.

Stvno's avatar
Stvno
Explorer | Level 3
12 months ago

Dear Nancy, i removed the file via the desktop app (v.187.4.5691).
And you'll find a screenshot attached.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi Stvno, would you mind signing out of the app, and then back in to check if the behavior remains the same?

    • Stvno's avatar
      Stvno
      Explorer | Level 3
      12 months ago

      After i signed out all my files had to be redownloaded. So basically the the "stuck on synch" error is gone but now my already existing folders won't synchronize anymore. Only new Folder or files saved at the toplevel are synchronizing right now

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hey Stvno, signing out of the app and then signing back in, wouldn't cause your files to stop syncing, but we'll get to the bottom of this.

         

        What is the sync status of the app right now, when you hover over the Dropbox icon in your menu bar?

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