We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

akvictor84 's avatar
akvictor84
Explorer | Level 3
4 years ago

Stuck scanning photo library

Dropbox has been stuck “scanning your photo library” the last several times I’ve tried to backup my photos. Has anyone else had this happen to them?
Camera uploads
Mobile
Sync
  • Jay's avatar
    Jay
    4 years ago
    Hi @akvictor84, thanks for messaging today!

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

    Keep me updated with any progress!
KapitanZ's avatar
KapitanZ
Helpful | Level 5
3 years ago

What helped in my case was to disable battery optimization for continuous photo upload. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!