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Forum Discussion

nino2's avatar
nino2
New member | Level 2
7 years ago

Storage Usage reported for online-only folders on Finder doesn't match the "User Info".

So after more than a year of discussion on pretty much the same topic, this  still has not been resolved. Sugesting that issue will be resolved in the next version of software is somewhat unacceptabl...
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  • HGohar's avatar
    HGohar
    7 years ago

    According to Dropbox team Jane, if the info about the dropbox folder is close or equal to zero bytes, it means it doesn't take any physical space on the hard disc. The problem I guess that the operating system still sees it as if it is taking that physical space and acts accordingly, i.e., full disc or neat full. I don't know what is the way around that.

     
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
I appreciate your ongoing cooperation & thanks for reaching back out to me on this discussion, I hope you’re doing well today!
 
Initially, you may keep in mind that I’ve slightly modified your photo (& re-uploaded here), as it included some sensitive personal info. 
 
Following, because I understand your concern, I’ve made sure to reach out to you directly via email (on the email address connected to your Forum profile), so as to further address your inquiries via our Official Support channel. 
 
At your convenience, please check your inbox for my latest message and let me know here if you have any issues locating it. 
 
Thanks again & I’ll be awaiting your next email, so as to move forward on the matter together!
MikeWinters's avatar
MikeWinters
New member | Level 2
7 years ago

Jane,

 

You are asking for a lot of information from users, and your "solutions" are not solutions, just more questions. This behavior is disappointing and should be fixed. Only a true solution should be marked as such. Nothing here so far has been "Solved."

 

Doesn't Dropbox have a development team that can run MacOSX 10.13.4 and replicate this issue themselves (The answer is yes). Please ask them to figure it out. And please stop this madness of "Solved" replies when no solutions yet exists.

 

Many thanks,

Mike

 

 

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