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Forum Discussion
"Something went wrong. Don’t worry, your files are still safe" error when viewing shared files.
Hey, I have been trying to view some shared files but they always pop up the error: "Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check our Sta...
DBX_Pedro
Community Manager
Community ManagerHi Arun7,
Thanks for reaching out.
Can you please send us a screenshot of where this is happening? Is it on our website?
We can take it from there.
Yes, it is on your website. Not able to post a picture, but the error is exactly like this:
https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.dropboxforum.com%2Ft5%2FView-download-and-export%2FError-Message-and-my-account-is-frozen%2Ftd-p%2F786112&psig=AOvVaw3YJw54jO8lJddfpkFxMGDy&ust=1729215186386000&source=images&cd=vfe&opi=89978449&ved=0CBQQjRxqFwoTCNDMscailIkDFQAAAAAdAAAAABAE
- Megan
Dropbox Staff
Hey Arun7, have you tried what my colleague Nancy suggested about a different browser or an incognito tab on your current one?
Also, is the content a shared link, or a shared folder?
Yeah, the file is opening on the incognito tab.
The content is a shared link.- Hannah
Hey Arun7, happy Monday!
If the file is opening on Incognito, try to clear Chrome's cache, to see if that helps.
The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.
So, you could also restore your browser to its default settings and disable any browser plugins.
I hope this helps!
