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Arun7's avatar
Arun7
Explorer | Level 3
30 days ago

"Something went wrong. Don’t worry, your files are still safe" error when viewing shared files.

Hey, I have been trying to view some shared files but they always pop up the error: "Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check our Sta...
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DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager

Hi Arun7,

 

Thanks for reaching out. 

 

Can you please send us a screenshot of where this is happening? Is it on our website? 

 

We can take it from there. 

cdc manchaca 's avatar
cdc manchaca
New member | Level 2
30 days ago

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    30 days ago

    Hey cdc manchaca ! The files you’re viewing are still saved on the owner’s Dropbox account, correct?

     

    Do you have any other shared files you can test this with? Do they all present the same error message?

     

    Finally, how about trying via a different browser/incognito window? 

     

    Let me know what you find.

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