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traceylees's avatar
traceylees
New member | Level 2
2 years ago

Sharing: Failed to load sharing screen, could not retrieve sharing information

When I try share any folder I get this error pop up as soon as click on share or invite to folder.  I have tried on the dropbox mobile app, on may Macbook and on desktop Mac.  Tried in both Chrome a...
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Rodger P's avatar
Rodger P
Explorer | Level 3

Hello  @Dropbox Staff - 

 

Has there been a resolution to this issue.  I just signed up for the Dropbox Plus yesterday and I am getting the same error.  I am trying different devices and browsers with the same issue. 

 

Thanks

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi Rodger P, just a clarification: do you get this error when trying to share a folder, or when you try to access a shared folder? 

  • Rodger P's avatar
    Rodger P
    Explorer | Level 3
    11 months ago
    When trying to share from mobile. Tried using iOS 17.2.1 on iPad and iPhone. Cleared caches, tried edge, safari, and chrome, tried uninstalling and reinstalling app. What else is suggested?
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hey Rodger P, thanks for the additional info.

       

      Which version of the app are you using? You can see the version by tapping on "account" and then on the gear icon.

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