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Forum Discussion
Sharing: Failed to load sharing screen, could not retrieve sharing information
When I try share any folder I get this error pop up as soon as click on share or invite to folder. I have tried on the dropbox mobile app, on may Macbook and on desktop Mac. Tried in both Chrome a...
Hello @Dropbox Staff -
Has there been a resolution to this issue. I just signed up for the Dropbox Plus yesterday and I am getting the same error. I am trying different devices and browsers with the same issue.
Thanks
- Nancy
Dropbox Staff
Hi Rodger P, hope you’re doing well.
Just to clarify, is this happening on all of your devices/browsers, in general? Or is there a platform that seems to be working properly?
Can you please send me a screenshot of the error you’re getting? I’d like to have a visual, and investigate further.
- Hi Nancy -
This is happening on iOS 16.2.2, iOS 17 on iPhone and iPad, and on Desktop PC running Windows 11. Where do I send the screenshot?- Nancy
Hey there! You can attach your screenshot in this thread by clicking on the small camera icon above your message box, right before you post your reply on the forum.
As for your devices, can you try clearing the cache of the Dropbox app on one of your mobile devices, and then reinstalling it there? I’d like to see if that’ll help at all.
- Megan
Hi Rodger P, just a clarification: do you get this error when trying to share a folder, or when you try to access a shared folder?
- When trying to share from mobile. Tried using iOS 17.2.1 on iPad and iPhone. Cleared caches, tried edge, safari, and chrome, tried uninstalling and reinstalling app. What else is suggested?
